TERMS OF SERVICE

Last Updated: 15-07-2026

Welcome to Wattle & Reed (“we”, “us”, or “our”).

These Terms of Service govern your use of www.wattlereed.com and any purchases made through our website, collectively referred to as the “Services”.

By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not use the Services.

1. Access and Eligibility

You confirm that you are at least 18 years old or have reached the legal age of majority in your jurisdiction.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

You are responsible for keeping your login details secure and for all activity that occurs through your account.

2. Products

We aim to display product descriptions, images, colours, specifications, and other details as accurately as possible.

However, actual colours and appearances may vary due to screen settings, lighting, manufacturing differences, or other factors.

We may modify, update, limit, or discontinue products at any time without prior notice.

3. Orders

When you place an order, you make an offer to purchase the selected product or products.

We reserve the right to accept or decline any order at our discretion, subject to applicable law.

An order is considered accepted when:

• Payment has been successfully processed.

• You receive an order confirmation email.

If we need to cancel an order because of stock issues, pricing errors, suspected fraud, or other circumstances, we will contact you using the details provided during checkout.

If payment has already been collected, you will receive a full refund to your original payment method.

Products purchased through our website are intended for personal use only and may not be purchased for unauthorised resale.

4. Prices, Taxes and Billing

All prices are displayed in Australian dollars unless otherwise stated.

Depending on your location and applicable laws, prices may:

• Include Goods and Services Tax.

• Have Goods and Services Tax added during checkout.

You authorise us and our payment providers to charge your selected payment method for all orders placed through our website.

We are not responsible for additional fees charged by your bank or payment provider, including currency conversion fees, international transaction fees, overdraft fees, or similar charges.

5. Shipping and Delivery

Shipping and delivery are provided in accordance with our Shipping Policy.

All stated delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by couriers, customs authorities, weather conditions, natural disasters, local delivery issues, remote-area delivery, or other circumstances beyond our reasonable control.

For information about delivery times, shipping charges, customs duties, and import fees, please refer to our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund Policy, which forms part of these Terms.

Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund, or another remedy where a product is faulty, damaged, unsafe, not fit for purpose, or does not match its description.

7. Intellectual Property

All content available through www.wattlereed.com, including text, images, product designs, graphics, photographs, videos, logos, trademarks, icons, software, and website layouts, is owned by Wattle & Reed, Yassine Agency, or its licensors.

You may use the Services only for lawful, personal, and non-commercial purposes.

You may not:

• Copy, reproduce, republish, or distribute website content.

• Modify content or create derivative works.

• Use our trademarks, logos, or branding without written permission.

• Scrape, extract, collect, or mine data from the website.

• Use website content for commercial purposes without authorisation.

All third-party trademarks and product names remain the property of their respective owners.

8. Third-Party Tools and Links

Our website may provide access to third-party tools, services, applications, or external websites.

These services are provided on an “as is” and “as available” basis.

Your use of third-party tools or websites is at your own risk and may be subject to separate terms and privacy policies.

We are not responsible for the availability, accuracy, security, content, products, services, terms, or privacy practices of third-party providers.

9. Relationship with Shopify

Our online store is hosted by Shopify, which provides the e-commerce platform and certain technical and payment-processing services.

Shopify is not the seller of the products offered through our store and is not a party to the purchase contract between you and Wattle & Reed.

All obligations relating to product sales, order fulfilment, shipping, returns, refunds, and customer support remain the responsibility of Wattle & Reed.

10. Prohibited Uses

You agree not to use the Services:

• For unlawful, fraudulent, or misleading activities.

• To violate Australian laws, regulations, or consumer protection requirements.

• To infringe intellectual property, privacy, or other legal rights.

• To transmit viruses, malware, harmful code, or disruptive material.

• To collect personal information without permission.

• To interfere with website security, operation, or functionality.

• To gain unauthorised access to systems, accounts, or information.

• To engage in abusive, threatening, deceptive, or harmful behaviour.

• To place fraudulent orders or misuse payment systems.

We may suspend, restrict, or terminate your access to the Services if we reasonably suspect misuse or a breach of these Terms.

11. Disclaimer of Warranties

Except where prohibited by Australian law, the Services and products are provided on an “as is” and “as available” basis.

We do not guarantee:

• That the website will always be available or operate without interruption.

• That the website will be completely secure or free from errors.

• That all website information will always be complete or error-free.

• That product descriptions, images, or colours will be perfectly accurate.

Nothing in this section excludes any guarantee, warranty, condition, or right that cannot legally be excluded under the Australian Consumer Law.

12. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot legally be excluded.

• Any non-excludable rights or remedies under the Australian Consumer Law.

To the fullest extent permitted by law, our total liability for a claim relating to your use of the Services or the purchase of a product will be limited to the amount paid for the product connected to the claim.

This limitation does not apply where a greater remedy is required under applicable consumer protection law.

13. Indemnification

You agree to indemnify and hold harmless Yassine Agency, its owners, directors, employees, contractors, and agents from claims, losses, liabilities, damages, and expenses arising from:

• Your breach of these Terms.

• Your misuse of the Services.

• Your violation of applicable laws.

• Your infringement of another person’s rights.

This obligation does not apply where the relevant issue was caused by our negligence, unlawful conduct, or wrongdoing.

14. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Australia and the laws of the State or Territory of New South Wales.

Any disputes relating to these Terms or the Services will be subject to the jurisdiction of the courts of New South Wales, except where applicable consumer protection laws provide otherwise.

16. Contact Information

Customer Service Hours: Monday - Friday: 9AM – 6PM
Saturday - Sunday: 9AM – 4PM (AEST/AEDT)

Email: support@wattlereed.com

Support is operated from The Netherlands, with dedicated English-language assistance available for Australian customers.

We typically respond within 24 hours on business days.